Security Tips

Be Cautious of Scams Surrounding COVID-19

Below is an example image of a text received by customers of Northwest Bank in Pennsylvania.

Wolf River Community Bank will NEVER ask for information about your account, Social Security Number, Personal Identification Number (PIN), or passwords via text, call or email.

Please be extra cautious when you receive emails with links to click to “protect” yourself and/or your assets. 

COVID-19 will not change the operation of our electronic banking products and services. 

Also know that our bank is staffed with real, local people in the communities we serve.

If you receive a text or phone call from a suspicious number or with a voice recording, hang up and please notify us at 920-779-7000.  

General Tips on Fraud Prevention: 

  • If you receive a call from anyone asking for information about your debit card, mobile banking, checking accounts, or online banking credentials, hang up immediately as we would never call and ask for this information.
  • Never provide to anyone your Personal Identification Number (PIN) or your user name and password used to access online banking or mobile banking. There is NEVER a legitimate reason to provide this information, no matter how insistent a caller may be. In fact, the more insistent the caller, the more confident you can be they are a scammer.

The Federal Trade Commission is updating scam alerts HERE.


Protect Yourself From Credit Fraud!

A credit card is a great convenience because of its versatility and world-wide acceptance, but there are security measures that should be taken to protect your personal information and identity. 

One of the best ways to safeguard your credit and good name is by checking your credit report at  This site allows you to order reports from all three consumer credit reporting agencies – Equifax, Transunion, and Experian.  It may be a good idea to order a report from one agency at a time, every four months, to keep an eye on your credit activity year-round.

Email Hacks:  What to do if you are affected 

  • Change your password immediately
  • This is a good time to change all other passwords you use for things like online banking, social media, etc.
  • Consider having a back up from another email provider

Identity thieves are constantly finding new, sophisticated ways to “phish” for your personal information using email. If you don’t recognize the sender of an email, or if there are links or attachments that seem suspicious, do not click on them and delete the email.

Learn more about identity theft prevention.

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