Online and Mobile Banking Upgrade
On April 16, 2018, Wolf River Community Bank will be rolling out a new and improved online and mobile banking experience. With a new look and additional user-friendly features, Online and Mobile Banking will provide you an exceptional banking experience even when you can’t make it into a branch.
Please note, while we are transitioning from our existing online banking platform to the new platform, there will be a brief “blackout period” beginning at 6:00pm CST on Friday, April 13th until 9:00am CST on Monday, April 16th. During this time you WILL be able to access your online and mobile banking, however, you will NOT be able to initiate any new funds transfers or bill payments. All previously scheduled transfers and bill pay items will be completed as usual.
Online Banking Access
Our new Online Banking services are scheduled to go live at approximately 9:00am CST on April 16, 2018.
To access your Online Banking on or after April 16, 2018, follow the logon steps in the link below.
Please note, all eStatements, current bill pay information and automatic payments will transfer over to the new platform, so no changes will be needed. However, account alerts will not transfer so will need to be set up upon login if you choose. If you haven’t already enrolled in eStatements, Bill Pay or Mobile Banking, we encourage you to do so when prompted as you’re logging in.
Mobile Banking Access
When logging in to online banking, you will be prompted to download the Wolf River Mobile Banking app. This convenient mobile app allows you to bank on the go, check balances, transfer funds, pay bills, deposit checks and pay other people with Popmoney. Find the Wolf River Mobile Banking app in the App Store or on Google Play. To access your accounts in the Mobile App, you’ll first need to complete the login process for Online Banking listed in the link above.
Frequently Asked Questions for WRCB’s Online Banking
1. Why is Wolf River Community Bank changing its Online Banking platform?
We want to provide our clients with the best banking technology available, while keeping user friendly navigation and top notch security in mind. You’ll be able to enjoy easy access to Bill Pay and Popmoney, which will now be integrated onto the home page. Maintain your budget by categorizing transactions and creating spending reports. Be automatically unlocked 30 minutes after a failed login attempt. Enjoy easy and immediate eStatement enrollment and access to detailed information about loan accounts. These are just some of the new, convenient features you’ll find in our upgraded Online Banking platform!
2. How will the “blackout period” affect me?
While we are transitioning from our existing online banking platform to the new platform, there will be a brief “blackout period” beginning at 6:00pm CST on Friday, April 13th until 9:00am CST on Monday, April 16th. During this time you WILL be able to access your online and mobile banking, however, you will NOT be able to initiate any new funds transfers or bill payments. All previously scheduled transfers and bill pay items will be completed as usual.
3. Will my old User ID and password work in the new Online Banking?
Your User ID will remain the same, except it will now be in all lowercase. For example, if your User ID is JohnDoe22, it will now be johndoe22. Your initial password will be the last 4 digits of your social security number. You will be prompted to change your password during your first login after our go-live date of April 16, 2018.
4. If I currently use Bill Pay, will my payee and recurring payment information be saved in the new Online Banking?
All of your current Bill Pay information will seamlessly transfer into the new Online Banking platform and it will function the same way.
5. Will I have Mobile Banking access?
Yes! If you are a new Mobile Banking user, you’ll need to enroll by clicking on the PROFILE tab in Online Banking and clicking ENROLL next to the Mobile Banking heading. You will be asked to accept the Terms and Conditions upon enrollment. New and existing mobile banking users will need to download the new Wolf River Mobile Banking app in the Google Play or Apple App Store. You will prompted to do this during your initial login process in Online Banking.
6. Why do I have to answer new security questions?
The purpose of security questions is to increase security and decrease fraud. For your protection, you will be prompted to answer 3 random security questions with answers that are less likely to be compromised by social media sites or other online outlets. Wolf River Community Bank highly recommends not using the same answer for each question. The answers you create for your security questions will not be case sensitive and will not have a minimum character requirement.
7. I am a business customer, is login the same for me?
That depends… If you are a business customer who has signed a Corporate Cash Management contract, you will need to click BUSINESS in the top corner of the Online Banking login box. If you are a business customer without a Corporate Cash Management contract, you will login using the personal Online Banking that you’re used to.