03/25/2020: Important Messages from Wolf River Community Bank

Important Information from WRCB: Learn what steps we're taking to keep our customers and staff safe.

 

Wednesday, March 25, 2020: We’re Still Here to Serve You

We know these are challenging times, but we want to reassure you that nothing is changing at Wolf River Community Bank.  We are an essential business and will continue to serve our customers at the highest level possible. 

The safety and welfare of our customers, staff and communities is of the utmost importance.

  • Your money is safe.  The best place for your money is in an FDIC-insured bank.  FDIC deposit insurance covers up to $250,000 per person and ensures the security of consumers’ funds.  No consumer has lost a single penny in the history of this insurance fund. 
  • Your money is accessible.  You can continue to bank with us in-person using our drive-thru, ATM, night deposit or lobby by appointment.  Access your funds electronically using your debit card, online or mobile banking. Staff members are taking phone calls to help you with online and mobile banking or any other questions related to your finances. 
  • Deposit & loan assistance. The financial well-being of our customers is our priority. We’re working with any deposit or loan customers experiencing health concerns or financial hardship to determine the best plan of action for them. Contact your banker if you would like to discuss your accounts or loans.
  • Beware of scams. There have been a number of phishing scams via text and email, charity scams, undelivered goods scams and robocall scams all related to the Coronavirus. Another to be prepared for is scams related to government relief checks. The government will not ask you to provide personal information or for pre-payment to receive a relief check. Learn more about COVID-19 scams from the FTC HERE.

As always, we’re here for you as we all navigate through these uncertain times. Please reach out to us with any questions or concerns at 920-779-7000.

 

Friday, March 20th: Be Cautious of Scams Surrounding COVID-19

Below is an example image of a text received by customers of Northwest Bank in Pennsylvania.

Wolf River Community Bank will NEVER ask for information about your account, Social Security Number, Personal Identification Number (PIN), or passwords via text, call or email.

Please be extra cautious when you receive emails with links to click to “protect” yourself and/or your assets. 

COVID-19 will not change the operation of our electronic banking products and services. 

Also know that our bank is staffed with real, local people in the communities we serve.

If you receive a text or phone call from a suspicious number or with a voice recording, hang up and please notify us at 920-779-7000.  

General Tips on Fraud Prevention: 

  • If you receive a call from anyone asking for information about your debit card, mobile banking, checking accounts, or online banking credentials, hang up immediately as we would never call and ask for this information.
  • Never provide to anyone your Personal Identification Number (PIN) or your user name and password used to access online banking or mobile banking. There is NEVER a legitimate reason to provide this information, no matter how insistent a caller may be. In fact, the more insistent the caller, the more confident you can be they are a scammer.

The Federal Trade Commission is updating scam alerts HERE.

 

Wednesday, March 18th: WRCB Moves to “Drive-Thru Only” 

The well-being of our customers, staff and the communities we serve is our top priority, so effective Wednesday, March 18th we will serve our customers through the drive-thru only to limit the exposure of the Coronavirus (COVID-19). Branch lobbies will be closed to public, but available by appointment.  

Customers can continue to use our drive-thru, night drop, online banking, mobile banking, mobile deposit, telephone banking and ATMs.

Lobby services will be closed until at least April 24th, 2020.

Should you have any questions or need to make an appointment please feel free to call 920-779-7000.

Thank you for your patience in this time and we apologize for the inconvenience.

Most Banking Transactions Can Be Performed at Home

Electronic Banking services are available 24/7. Online and Mobile Banking allow you to conduct most account transactions without visiting a branch. Visit wolfriverbank.com for a full listing of our digital services, and information about how to utilize them.

If you need to meet with a banker or access your safe deposit box, please call 920-779-7000 to make an appointment.

 

Friday, March 13th: Important Information about COVID-19

Amid ongoing concerns about the Coronavirus COVID-19, you can be assured that our focus is on the safety and well-being of our customers, employees and the communities we serve.

Like many other businesses, we will continue to take a proactive approach and follow the news regarding influenza season, the Coronavirus (COVID-19), and recommended guidelines.  At present, the virus has not posed a specific challenge to the communities we serve, but awareness is necessary.  Here are a few steps we’re taking to ensure the safety of our customers, staff and communities:

  • The cookies in our lobbies have temporarily been removed to eliminate any unnecessary risk to our customers and employees when handling food. 
  • WRCB has contingency plans in place that are designed to prevent any service disruptions due to the impact of the Coronavirus.
  • We are closely monitoring the latest reports from the Centers for Disease Control (CDC), State Health Department and the local Health Agencies.

We understand that some of our customers may wish to limit public interactions, so we have listed available self-service banking options for managing your money.

  • Online Banking – check your balance remotely, transfer among your accounts
  • Bill Pay – make payments to your billers online
  • Popmoney – pay other people electronically using their mobile number or email address
  • Mobile Banking – take the bank with you with the WRCB Mobile Banking app
  • Mobile Deposit – deposit checks by simply taking a picture
  • Telephone Banking – receive balance information and make transfers. Call the Wolf Line at 920-779-9700.
  • Apply Online – apply for a variety of loans in less than 10 minutes
  • Business Online Banking – manage balances, make loan payments and much more
  • Apple Pay – Beginning April 7th, use your iPhone to pay at the register wherever Apple Pay is accepted

If you haven’t taken advantage of the many ways to digitally manage your money, visit our website to check out our Online Education Center, where you can watch videos and learn more about banking without a branch. The advantage of these banking channels is the ability to choose how you want to bank. As always, we are happy to serve you online, in person, or over the phone.

Please monitor our Website, social media and your email for additional communications and education on the Coronavirus. Contact us with any questions or concerns at 920-779-7000.

 

Frequently Asked Questions:

Why did you remove the cookies?

We temporarily removed the cookies to eliminate any unnecessary risk to our customers and employees when handling food.

 

What are you doing to prepare for the Coronavirus?

We have contingency plans in place that are designed to prevent any service disruptions due to Coronavirus impacts. These include remote access capabilities, alternate work locations for employees and continuity plans for critical operations. We are also reviewing our cleaning procedures with the use of disinfectant products identified by the Environmental Protection Agency’s (EPA).

 

Will the lobby be closing?

As of Wednesday, March 18th, all Wolf River Community Bank lobbies have been closed to the public, but are accessible by appointment.  If you are feeling ill, we ask that you refrain from making an appointment and use Online Banking or our Mobile App.

 

Will the Drive Up be closing?

At this time we do not anticipate closing the Drive Up at any of our branches. However, if a customer is feeling ill we ask that they use Online Banking or our Mobile App.

 

Will the ATM and Night Deposit remain available?

The Night Deposit and ATM will remain accessible to our customers 24 hours a day and 7 days a week.  Items dropped off in the Night Deposit prior to 4:00pm will be processed the same business day.  Items dropped off after 4:00pm will be processed the following business day. 

 

How will I know if you make any changes to the banking hours?

Please monitor our Website, social media and your email for additional communications and education on the Coronavirus.

As of Wednesday, March 18th, all Wolf River Community Bank lobbies have been closed to the public, but are accessible by appointment.  If you are feeling ill, we ask that you refrain from making an appointment and use Online Banking or our Mobile App.