Consumer Alerts

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Special Alerts!

Home Depot Breach

On September 8, 2014, Home Depot confirmed in a press release that its payment data systems have been breached, potentially affecting its nearly 2.200 US and Canadian stores.  Home Depot’s investigation is focusing on a timeframe from April 2014 forward.  More information in regards to the breach is available at www.homedepot.com.

At Wolf River Community Bank we take these type of threats seriously and are always taking steps to protect your card by proactively monitoring for suspicious activity.   As additional protection we ask that you also monitor your account activity for anything suspicious.  If you find any suspicious activity please contact the bank immediately at 920-779-7000 or 920-982-0055.  Additionally, The Home Depot is offering identity protection services including credit monitoring for impacted customers.  To learn more about, and to register for this service, please visit www.homedepot.com.

 

Special Alert

Updated 3/7/14 – Due to some recent phishing attempts that have been on the rise in our area, we thought it would be beneficial to remind our customers that Wolf River Community Bank will never make a call to our customers asking you to supply us with your debit card number.  As a general rule remember we are the institution that issues the debit cards to our customers and we would already have this information.  If you have any questions or concerns please call either one of our offices at 920-779-7000 or 920-982-0055.

 

December 2013 – Below is the communication we have received in regards to the breeched debit cards at Target:

Confirmed Data Breach at Target Stores

KEY POINTS: Target has confirmed it experienced a data breach; PULSE will communicate exposed card data to impacted issuers on or before December 23.

As communicated yesterday in Fraud Bulletin 131218, PULSE has received notification of a security breach involving a national merchant. Target has since issued a statement identifying itself as that merchant. Target has communicated that the unauthorized access may impact customers who made their debit or credit card purchases in its U.S. stores from November 27, 2013 through December 15, 2013.

We are working to compile lists of impacted cards and will communicate that information to the affected financial institutions on or before Monday, December 23, 2013. In the meantime, encourage account holders to monitor their statements and accounts and promptly report any unauthorized activity.

To help our customers here are some are some options Wolf River Community Bank  can offer our customers:

  1.  We can cancel the customers card immediately and reissue a card.  Note that this could take up to 10 days that a customer could be without a card.
  2.  We can order the customer a new card and when the customer receives that card they must call us to cancel the other card.  The customer should monitor their account for an suspicious activity in the meantime.

If you have any further questions please call 920-982-0055, or the debit card hotline at 800-264-5578.

 

 

Notice from FDIC

The following message is being sent claiming to from teh FDIC.  You SHOULD NOT click on links from NACHA or FDIC unless you know the sending source.

Dear Account Holder,

Hereby we would like to inofrm you about the recent alterations in the FDIC coverage rules.  From December 31, 2011 throught December 21, 2012 all assets in a “noninterest-bearing transaction account”  are provided with an unlimited coverage by the FDIC.  Please note, that this is a temporary measure in addition to the FDIC’s basic deposit insurance regulations.  The term “noninterest-bearing transaction account” implies a traditional checking account or demand deposit account on which the insured depository institution pays no interest.  For more information about temporary FDIC insurance coverage of transactioon acounts, please view the official site link (lists link of spam site)

If you receive this type of e-mail please delete it and do not click on the link.  Just like with any mail sent to you, if you do not know and trust the sender, do not click on any links or attachments.

 

E-Mails fraudulently claiming to be from the FDIC

The Federal Deposit Insurance Corporation (FDIC) has received numerous reports from consumers who received an e-mail that has the appearance of being sent from the FDIC.  The e-mail informs the recipient that “in Cooperation with the Department of Homeland Security, federal, state and local governments…”  the FDIC has withdrawn deposit insurance from the recipient’s account “due to account activity that violates the Patriot Act.”  It Further states deposit insurance will remain suspended until identity and account information can be verified using a system called “IDVerify.”  If consumers go to the link provided in the e-mail, it is suspected they will be asked for personal or confidential information, or malicious software may be loaded onto the recipient’s computer.

This e-mail is fraudulent.  It was not sent by the FDIC.  It is an attempt to obtain personal information from consumers.  Financial institutions and consumers should NOT access the link provided within the body of the e-mail and should NOT under any circumstances provide any personal information through this media.

The FDIC is attempting to identify the source of the e-mails and disrupt the transmission.  Until this is achieved, consumers are asked to report any similar attempts to obtain this information to the FDIC by sending information to alert@fdic.gov